Refund Policy

RETURN POLICY

We want you to fall in love with your purchase, and we continually strive to deliver the highest quality products possible. If, for some reason, you are not completely satisfied with your purchase, you may return it for refund/store credit or EXCHANGE it for another style within 30 days of receiving your order.

• Merchandise must be returned within 30 days of receipt.
• Merchandise must be unworn and unwashed.
• Merchandise must have all original tags attached.
• Item can be opened or unopened.
• Any merchandise purchased at discount or on sale may be exchanged hassle-free. We don't accept returns for items purchased on sale or discount.
• Customers may begin the return process by contacting us at support@zro-studios.com, stating reason for return.

RETURNS/EXCHANGES

Original shipping charges are non-refundable.

To begin your return or exchange, please contact us at support@zro-studios.com stating reason for return.

To return or exchange an item, please follow the steps below:

1. Include a copy of the packing slip, order number, or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
2. Mail your return to address provided to you via email.
3. Once your return is received, your new item(s) will be shipped out at no additional cost, or we will issue your refund. 
4. All returns must be shipped with a valid tracking number.

Return Address: 5900 Balcones DR STE 100, Austin, Texas, 78731

REFUNDS

• Refunds will be processed within approximately 3 to 7 business days after we receive your return.
• Import duties/taxes and customs fees are non-refundable.
• Cancellation requests must be received within 12 hours of purchase.

 

Thank you for your understanding and continued support. We love, and appreciate, each and every one of you.

 

-ZRO Team